Virtual Session Agreement: No Shade, Brighter Spaces

Last updated: 10 February 2026

1. What this session covers

Virtual sessions are 45-minute working conversations conducted via Google Meet. You'll receive focused support tailored to your needs, but you will not receive a written plan or follow-up document. The value is in the conversation and guidance provided during the session.

Sessions available:

Emotional clutter: Working through the psychological side of clutter
Digital declutter: Guidance on photos, files, emails, and digital organisation
Virtual organising: Flexible support for whole-house planning, accountability, or tailored advice

2. Confidentiality

Everything we discuss is completely confidential. What you tell me about your space, your home, or your situation stays between us. I will not share details of our conversation with anyone, and I do not use client stories for marketing without explicit permission.

3. Recording and note-taking

Virtual sessions may be recorded for my own note-taking purposes only. Recordings are not shared with anyone and are deleted within 7 days of the session. If you do not wish the session to be recorded, please let me know at the start of the call.

4. Your responsibilities

For all virtual sessions:

Ensure you have a stable internet connection and working audio
Be on time and ready for the session (late starts will still end at the scheduled time)
Follow through on the decisions and actions we discuss during the session

For digital declutter sessions specifically:

You must be able to operate your own devices and apps
I provide guidance on decisions and strategy, not technical support or IT troubleshooting
You are responsible for executing the technical steps we discuss

5. Booking and payment

Full payment is required at the time of booking to secure your session.

Rescheduling policy:

More than 4 hours' notice: Free rescheduling using the link in your confirmation email

Cancellation policy (for refund):

More than 24 hours' notice: Full refund minus 5% processing fee
4 to 24 hours' notice: 50% refund minus 5% processing fee
Less than 4 hours' notice: Non-refundable (rescheduling also not available)

To reschedule: Use the link in your confirmation email for instant rebooking. If you can't access the link, contact me at katie@noshadebrighterspaces.com or 07303 127245.

To cancel: Email katie@noshadebrighterspaces.com or call 07303 127245. As much notice as possible helps, but I understand things come up.

If I need to cancel: If I need to cancel your session, I'll contact you as soon as possible to reschedule at a time that works for you, or provide a full refund if rescheduling doesn't work.

6. Punctuality

If you are late for your session, it will still end at the scheduled time to respect subsequent bookings. Sessions cannot be extended or credited due to late arrival.

7. Session boundaries

Virtual sessions are designed to provide practical guidance and support. If our conversation moves into areas requiring therapeutic intervention (such as deep trauma, mental health crisis, or hoarding disorder), I may need to pause and redirect, and can provide referrals to appropriate specialists.

For emotional clutter sessions specifically, we work on the practical and emotional aspects of decluttering within the scope of professional organising. This is not therapy or counselling.

8. What happens after

Virtual sessions can be booked as one-offs or as ongoing support. There is no obligation to book multiple sessions. If you'd like to continue working together, you can book another virtual session or explore in-home sessions.

9. Professional standards

I am a member of APDO (Association of Professional Declutterers & Organisers) and abide by their code of ethics. I am fully insured with public liability and professional indemnity insurance.

For full details on data protection, see my privacy policy at https://www.noshadebrighterspaces.com/privacy-policy.

By booking a virtual session, you confirm that you have read and agree to these terms.